FAQ

Please feel free to contact me here: hello@heidilaiart.com if you have any enquiries.

I will get back to you as soon as possible.

When will you ship my order?

For original paintings, please allow 3-4 business days to prepare your order. I will do my best to send it out as soon as possible, and you will receive a tracking number by then.


Please check the delivery policy for more detail.

May I return it if I have changed my mind?

Please refer to the return policy for more information.

How do I care for my oil painting?

Avoid direct sunlight, maintain moderate temperature and humidity, and dust gently with a soft, dry cloth.

What materials do I need for your classes?

For in-person classes, all materials are provided. You don't have to bring anything!

Do you offer private lessons?

I'm sorry, currently, I don't offer private lessons. However, we do have small group classes available that you might find enjoyable and informative.

Can you paint a portrait of my pet/family/home?

Absolutely! I love creating personalized paintings. Just provide a high-quality photo and any specific requests.